Help Topics

What can we help you with? Find answers to frequently asked questions about Wasi Decor. We've categorized them to make it easy to go through, but if what you're looking for isn't here, please reach out and we'll get back to you as soon as we can.

 

Shipping & Tracking 

Where's my shipment? 
You’ll be sent an eMail or Messenger alert when your purchase has shipped. This is separate from the receipt you will have received immediately after purchase. The timeframe for when we ship is indicated on the page listing your item, typically just a few days to allow the artist to package it for you. If there are any delays, we’ll keep you informed using your preferred communication method indicated during check out.

 

How do I track my purchase?
When your purchase is packaged and ready for shipping, you’ll receive an eMail or Messenger alert that will include the transport service used and your tracking number. Our preferred service is UPS, but occasionally we’ll use other carriers depending on the region of the world where your purchase was created and shipped from, or if you’re outside of the United States and have agreed special International Shipping rates.

 

What are standard shipping costs? 
We offer free standard shipping on all orders under $100. For all orders over $100 you’ll be shown fees during your check out.

 

How long will it take for my purchase to arrive?
The timeframe for when we send your package out for shipping is indicated on the page listing your item, typically just a few days to allow the artist to package it for you. Once you receive your tracking number, you’ll know when to expect your package to arrive at its destination.

     Returns & Refunds

    What is your returns policy?
    As our products are handcrafted by independent artists, we only offer returns for damaged or broken items that occurred during shipping. Please read our full Refunds & Returns Policy for detailed information.

    Can I exchange a purchase?
    We gladly replace items if they are defective or damaged. If there is any other reason you aren’t happy with your purchase, please get in touch with us directly. We understand sometimes a purchase doesn’t work out, and we want to make it right.


    Do you provide refunds on products?
    Refunds will be processed on damaged or broken items where an acceptable alternative from the artist is not available. We want you to be happy with your new purchase, so we’ll take each case individually to find a suitable solution for you.

      Troubleshooting

      What if my product is broken or defective?
      Get in contact with us right away! We’ll take you through what is required to return your shipment for processing. Please read our full Refunds & Returns Policy for detailed information.


      What do I do if I received the wrong item?
      We’d hate for that to happen, but if it does then please get in contact with us right away. We’ll work with you to make things right.

       

      What if I have missing parts?
      If parts are missing, please get in contact right away to identify what you need. We’ll reunite the stragglers as soon as we can!

        Online Security

        Who has access to my credit card information?
        Wasi Decor collects payment information when you make a purchase through the site. We maintain your order information for our records unless you ask us to delete it. Credit Card information is always encrypted during transfers over networks to your financial institutions taking the payment.


        How do you protect my privacy?
        We respect your privacy and promise to be transparent about how we collect and use your personal information. Please read our Protecting Your Privacy section for detailed information.

          Wasi Decor Artists

          How do you select your artists?
          When selecting the exemplary artists we feature, our team draws on Jay Britto’s background and his links to artists across the globe, as well as his years of curating accessories for private clients. He personally selects Limited Edition work of the highest quality and craftsmanship from our featured artists. Each piece is unique, elegant and highly suitable for display in the most luxurious residential and commercial properties. You can find out more about each artist here.

           

          How many artists do you feature at a time? Per year?
          Wasi Decor’s permanent residents include both Jay Britto Photography and Britto Charette. We will also feature three to four artists that pass Jay’s quality and craftsmanship test and bring in fresh artists as he finds them.

           

          How do you pay your artists?
          When your purchase is made on the site, the artists is notified and will get compensated. We shine a spotlight on our artists and support them as they grow their businesses. Your purchase makes it possible to give voice to new ideas and to share the artist’s own culture and traditions with a wider audience.

           

          May I submit my artwork for consideration?
          If you have unique Limited Edition pieces of the highest quality, please get in touch. We’re always looking for talented artists to help out. Use the Contact Us form to submit interest.


          How do I get more information on an artist?
          Get in touch! Let us know what you’d like to know and we’ll get back to you.?

             Trade Program

            Do you offer trade pricing for interior designers? 
            Our Design Trade Program is available to Interior Designers and Design Professionals that provide us with their company information and business email address. If you’d like to apply, just fill out the form here 
               

               If we still haven’t answered your questions, please reach out to us at and we will be in touch.